Happy New Year!
For 2024 We are making some business changes that we wanted to let you know about. We will also have a brief form for you to fill out below to collect information.
Billing changes:
Starting immediately we will invoice our services differently. To better account for the work we do, we will now have separate fees for remote work and onsite work. Work performed via phone/remote support will bill at $25/quarter hour. In person work will bill at $115/hr with a 1 hr minimum for onsite visits. Non profits and churches will bill at $18/quarter hour and $75 an hour for onsite visits.
Our normal hours are considered 8:00 AM to 5:00 PM Monday thru Friday. We will begin adding a 20% after hours fee for any work that our customers deem necessary outside of these hours. Any work that we schedule after hours or on weekends will not be subject to this charge.
Residential services are to be paid at the completion of work, unless prior arrangements are made.
Businesses will be invoiced on the last day of each month, terms net 30. On the 15th of each month, we will send reminders for any outstanding invoices. On the 31st day, a 10% late fee will be added to outstanding invoices. At 45 days old, the account will be suspended and all subscriptions will be will be halted unless prior arrangements have been made.
Please remit all payments to 1406 Apollo Court, Bowling Green, KY 42104
We will have a form at the bottom of this page to fill out so we can gather your primary and secondary addresses for billing statements.
NEW OFFERING FROM COMPUTER WIZPERER!
To better assist our clients, we are implementing a new maintenance plan for all computers/servers that we service. As our client list has grown, so has the complexity to keep computers safe and maintained. Our goal with this plan, is to avoid downtime due to malware or outdated machines. We have an automated service that we can now offer that will handle the day to day maintenance of computers, deal with Windows/software updates, and alert us to any problems that need to be addressed. We encourage all our clients to take advantage of this service. We can still perform manual maintenance on computers as needed but this is a much more cost effective method and we believe it will reduce computer issues for all our clients. For offices with antivirus and server backup plans that have already been paid, we will prorate services.
Costs is $25/month/computer and $75/month/server. 10% discount for 1 year subscription paid upfront.
Service coverage: Computer (Advanced malware protection, windows/software updates, automated reporting). Server (Advanced malware protection, windows/software updates, automated reporting, and cloud backup)